Question 1

DO I NEED A REFERRAL FROM MY GP?

Accepted Answer

WE TEND TO SEE THE MAJORITY OF OUR PATIENTS AS A ‘FIRST CONTACT’ AS IT IS QUICK AND EASY TO ARRANGE AN APPOINTMENT WITH US.

Question 2

WHAT SHOULD I WEAR?

Accepted Answer

LOOSE FITTING CLOTHING IS ADVISED, SHORTS WOULD BE USEFUL FOR LOWER LIMB PROBLEMS AND VEST TOPS FOR NECK / SHOULDER PROBLEMS. IT IS LIKELY THAT YOU WILL BE REQUIRE TO REMOVE SOME ITEMS OF CLOTHING TO AID YOUR ASSESSMENT, IF YOU WOULD BE UNCOMFORTABLE WITH THIS OR IF YOU WOULD PREFER TO SEE A MALE / FEMALE THERAPIST PLEASE STATE THIS AT TIME OF BOOKING.

Question 3

IS IT POSSIBLE FOR ME TO SEE A FEMALE PHYSIOTHERAPIST?

Accepted Answer

WE HAVE BOTH MALE AND FEMALE THERAPISTS SO IF YOU HAVE A PREFERENCE PLEASE STATE THIS AT TIME OF BOOKING.

Question 4

I HAVE PRIVATE MEDICAL INSURANCE; WILL THIS COVER ME FOR TREATMENT AT THE CLINIC?

Accepted Answer

WE ARE REGISTERED WITH MOST MAJOR INSURANCE COMPANIES. IF YOU ARE USING PRIVATE MEDICAL INSURANCE PLEASE INFORM US AT TIME OF BOOKING AS YOU MAY BE REQUIRED TO OBTAIN AN AUTHORISATION NUMBER.

Question 5

MY INSURANCE POLICY CARRIES AN EXCESS, IS THIS PAYABLE DIRECT TO THE CLINIC?

Accepted Answer

IF YOUR POLICY CARRIES AN EXCESS IT IS LIKELY THAT THIS IS PAYABLE DIRECTLY TO THE CLINIC. WE CAN INVOICE YOU DIRECTLY AS REQUIRED FOR THE VALUE OF THE EXCESS.

Question 6

HOW LONG WILL I HAVE TO WAIT FOR AN APPOINTMENT?

Accepted Answer

WE PRIDE OURSELVES ON BEING ABLE TO OFFER APPOINTMENTS WITHIN A MAXIMUM OF 48 HOURS.

Question 7

I WORK DURING THE DAY, DO YOU HAVE OUT OF HOURS APPOINTMENTS?

Accepted Answer

YES, WE OFFER A VARIETY OF EVENING APPOINTMENTS

Question 8

WHAT WILL HAPPEN AT MY FIRST APPOINTMENT?

Accepted Answer

PRIOR TO YOUR APPOINTMENT YOU WILL HAVE COMPLETED AN ONLINE REGISTRATION FORM SO THAT ON YOUR FIRST VISIT YOUR THERAPIST WILL RUN THROUGH YOUR RELEVANT HISTORY, MEDICAL BACKGROUND AND DETAILS OF SPORTS, EXERCISE, HOBBIES AND WORK. THIS WILL BE FOLLOWED BY A THOROUGH PHYSICAL EXAMINATION AND THEN A DISCUSSION REGARDING THE DIAGNOSIS. IT IS LIKELY THAT THE SESSION WILL INCLUDE SOME HANDS ON TREATMENT AS WELL AS A HOME BASED EXERCISE PROGRAMME.

Question 9

HOW LONG WILL THE APPOINTMENT TAKE?

Accepted Answer

WE WILL ALLOW AN HOUR FOR THE INITIAL ASSESSMENT, ALTHOUGH YOU WILL BE WITH US FOR SLIGHTLY LESS THAN THIS TO ALLOW FOR NOTE KEEPING AND CLEANING. FOLLOW-UP APPOINTMENTS ARE LIKELY TO TAKE BETWEEN 30 AND 40 MINUTES.

Question 10

DO I NEED TO BRING ANYTHING TO MY APPOINTMENT?

Accepted Answer

LIST OF MEDICATION TAKEN OR COPIES OF ANY X-RAYS/SCANS MAY BE USEFUL.

Question 11

DO YOU ONLY TREAT SPORTS INJURIES?

Accepted Answer

NO, NO, NO! ALTHOUGH ALL OUR THERAPISTS ARE SKILLED IN THE MANAGEMENT AND REHABILITATION OF SPORTING INJURIES, MOST OF OUR PATIENTS DO NOT PRESENT WITH SPORT RELATED INJURIES. WE ARE EXPERIENCED IN THE ASSESSMENT AND TREATMENT OF ALL MUSCULOSKELETAL PROBLEMS, OUR PATIENTS HAVE RANGED FROM 3 YEARS TO ALMOST 100! YEARS OLD, FROM ARTHRITIC KNEES TO LOWER BACK PAIN TO HEADACHES.

Question 12

DO PHYSIOTHERAPISTS JUST SEND YOU AWAY WITH EXERCISES?

Accepted Answer

NO, WE FIND THAT OUR PATIENTS ACHIEVE BETTER RESULTS THROUGH A COMBINATION OF EFFECTIVE SELF MANAGEMENT AND MANUAL THERAPY TECHNIQUES. YOU WILL ALWAYS BE GIVEN ADVICE AND EXERCISES TO COMPLETE AWAY FROM THE CLINIC BUT THOSE WILL COMPLEMENT THE HANDS-ON TREATMENT GIVEN IN YOUR SESSION.

Question 13

IM BOOKED IN FOR A SPORTS MASSAGE WHAT SHOULD I EXPECT?

Accepted Answer

SESSIONS ARE EITHER 30 MINS OR 50 MINS AND ARE GENERALLY A LOT MORE ‘PASSIVE’ AND HANDS-ON’. AT YOUR FIRST APPOINTMENT YOUR THERAPIST WILL RUN THROUGH A BRIEF ASSESSMENT TO ASCERTAIN YOUR GOALS FOR THE SESSION. THE MAJORITY OF THE SESSION WILL CONSIST OF A VARIETY OF SPORT MASSAGE, DEEP TISSUE MASSAGE AND SOFT TISSUE RELEASE TECHNIQUES. FOR MORE INSIGHT AND SELF-MANAGEMENT OPTIONS WE MAY SUGGEST THAT YOU CONSULT WITH ONE OF OUR PHYSIO’S.

Question 14

HOW DO I PAY?

Accepted Answer

WE ACCEPT ALL MAJOR CREDIT AND DEBIT CARDS, AS WELL AS CASH BUT NOT CHEQUES. WE ALSO HAVE FACILITY TO TAKE OVER THE PHONE PAYMENTS AND BANK TRANSFERS/PAYPAL. PAYMENT WILL NORMALLY BE TAKEN AT THE END OF EACH SESSION. PLEASE LET US KNOW IF YOU REQUIRE A RECEIPT SPECIFICALLY FOR INSURANCE OR HEALTH PLAN PURPOSES.

Question 15

CAN I BE SEEN IN MY HOME?

Accepted Answer

WE APPRECIATE THAT SOME PEOPLE MAY NOT BE ABLE TO GET TO CLINIC. HOME VISITS CAN BE ARRANGED AND WE DO HAVE A PHYSIO ASSISTANT SERVICE FOR MORE PROLONGED HOME BASED REHAB NEEDS. PLEASE CONTACT THE CLINIC FOR MORE INFORMATION. WE CHARGE MILEAGE AT 55P/MILE IN ADDITION TO THE SESSION COST.

TADCASTER PHYSIO

& Sports Injuries Clinic

FREQUENTLY ASKED QUESTIONS