27E Westgate, Tadcaster North Yorkshire, LS24 9JB Tel: 01937 833976

FAQs

Q: Do I need a referral from my GP?

A: No, however some insurance companies may require you to see your GP before they authorise treatment.

Q: What should I wear?

A: Loose fitting clothing is advised, shorts would be useful for lower limb problems and vest tops for neck / shoulder problems. It is likely that you will be require to remove some items of clothing to aid your assessment, if you would be uncomfortable with this or if you would prefer to see a male / female therapist please state this at time of booking.

Q: Is it possible for me to see a female physiotherapist?

A: We have both male and female therapists so if you have a preference please state this at time of booking.

Q: I have private medical insurance; will this cover me for treatment at the clinic?

A: We are registered with most major insurance companies with the exception of AXA PPP. If you are using private medical insurance please inform us at time of booking as you may be required to obtain an authorisation number.

Q: My insurance policy carries an excess, is this payable directly to the clinic?

A: If your policy carries an excess it is likely that this is payable directly to the clinic. We can invoice you directly as required for the value of the excess.

Q: How long will I have to wait for an appointment?

A: We pride ourselves on being able to offer appointments within a maximum of 48 hours.

Q: I work during the day do you have out of hours appointments?

A: Yes, evening and weekend appointments are available.

Q: What will happen at my first appointment?

A: After completion of a simple registration form, your therapist will run through a series of questions relating to your current complaint including medical and drug history, and details of your work, hobbies etc. A physical examination will then be completed following which your physiotherapist will discuss their findings and formulate a treatment plan. Your first session will include treatment, as well as advice and a home exercise programme.

Q: How long will the appointment take?

A: Your first appointment is likely to take an hour to allow your therapist time to carry out a full assessment and commence treatment.

Follow up appointments will normally take approximately 30 to 40 minutes.

Q: Do I need to bring anything to my appointment?

A: List of medication taken or copies of any X-rays / scans may be useful.

Q: Do you only treat sporting injuries?

A: No, no, no! Although all our therapists are skilled in the management and rehabilitation of sporting injuries, the majority of our patients do not present with sport related injuries. We are experienced in the assessment and treatment of all musculoskeletal problems, our patients have ranged from 11 to 90 year old from arthritic knees to lower back pain to headaches.

Q: Don't physiotherapists just send you away with exercises?!?

A: No, we find that our patients achieve better results through a combination of effective self management and manual therapy techniques. You will always be given advice and exercise to complete away from the clinic but those will complement the hands on treatment given in your session.

Q: I'm booked in for a sports massage what should I expect?

A: Sessions last half an hour. At your first appointment your therapist will run through a brief assessment to ascertain your goals for the session. The majority of the session will consist of a variety of sport massage and soft tissue release techniques.

Q: How do I pay?

A: We accept all major credit and debit cards, as well as cash and cheques. Payment will normally be taken at the end of each session. Please let us know if you require a receipt specifically for insurance or health plan purposes.

Q: Can I be seen in my home?

A: Yes, if you have trouble getting to the clinic then home visits can be arranged. There is a small additional cost.